Case

Fields

`assignedGroup`

Type: SMObject

Group or queue responsible for the case. Resolved via field resolver.

`assignedPerson`

Type: Person

Person currently working on the case. Null means the case is unassigned.

`childItemLinkType`

Type: LinkType

Link type of the child item object. Only available if parentID is set in the query.

`closeReason`

Type: String

Reason or result noted on closing.

`closedAt`

Type: DateTimeISO

Moment the case was closed.

`closedByPerson`

Type: Person

Person that closed the case.

`currentLink`

Type: ObjectLink

The link that the current object is linked to the selected parent object. Only available if parentID is set in the query.

`externalItems`

Type: [CaseItem!]!

Timeline entries marked visible to the requester, oldest first. Internal notes and system events are never included.

`id`

Type: ID!

Same as the objectID field, but as a string.

`items`

Type: [CaseItem!]

Timeline of the case. Resolved via field resolver.

`object`

Type: SMObject!

`objectID`

Type: Int!

`priority`

Type: Int!

Priority from 1 (highest) to 5 (lowest), 3 is normal.

`reactionDueAt`

Type: DateTimeISO

Deadline for the first reaction.

`requesterCompany`

Type: Company

Company that raised the case.

`requesterDisplayName`

Type: String

Requester as one readable value: person, else company, else the free-text name, else the mail address. Lists bind this instead of guessing which of the four is set.

`requesterEmail`

Type: String

Mail address of the requester. Used when the case arrives without a known person, so no duplicate person objects are created.

`requesterName`

Type: String

Name of the requester when no person or company object exists.

`requesterPerson`

Type: Person

Person that raised the case. Null for anonymous requesters.

`resolutionDueAt`

Type: DateTimeISO

Deadline for resolving the case.

`title`

Type: String!

Descriptive title of the case.